Help and support from the Service Desks
The Service Desks provide key support
for the most popular applications as well as the academic system used
in the computer rooms. They also provide 1st line support
for all other IT and AV related queries in all directorates and schools
to assist both students and staff.
If you require any help whatsoever please email our single point of contact email address:
servicedesk@brookes.ac.uk or ring 01865 483311
Or you can drop in and see us personally
at any of the Service Desks available on all campuses.
Location and Opening
Times of Service Desks
Gipsy Lane, North
Library
The Gipsy Lane Service Desk is located in the North Library. If you
walk past the Library Enquiry Desk and through two sets of double doors
we can be found on your right.
The Service Desk is open weekdays from 8.30am to 8pm.
Semester time weekend opening times:
The weekend hours are Saturday and Sunday from 11am to 4pm.No need to book just turn up!
During vacation the Service Desk is open weekdays from 9am to 5pm (4.30pm on Fridays).
Harcourt
Hill, Room GLG/08
The Harcourt Hill Service Desk is located in G block near the computer
rooms and the library and is open weekdays from 9am to 5pm.
Marston
Road, Room MRG47
The Marston Road Service Desk is located on the ground floor just
around the corner from the main Reception area. It is open weekdays
from 8.30am to 4.30pm.
The Wheatley Service Desk is located in the Wheatley Library and is open weekdays from 9am to 5pm.
During the vacation the Service Desk runs from N104, the Service Desk back office,
(See Message of the Day for any updates of service status and other University news)
(Please check the IT System maintenance calendar for planned downtime to IT Services)
Personnel:
| Gipsy Lane | ||
| Sue Austin | - Service Desk Manager | |
| Russ Humphrey (Mon, Wed, Fr) | - IT & AV Support Manager | |
| Julia Taylor | - Administrator | |
| Seb Bertram | - IT & AV Support Officer | |
| Kieran Boyle | - IT & AV Support Officer | |
| Aaron Delgado | - IT & AV Support Officer | |
| Charlie Good | - IT & AV Support Officer | |
| Lauren Mcclue | - IT & AV Support Officer | |
| Rudy Momcilovic | - IT & AV Support Officer | |
| Louise Taylor | - IT & AV Support Officer | |
| Graham Toon | - IT & AV Support Officer | |
| Harcourt Hill | ||
| Russ Humphrey (Tuesday & Thursday) | - IT & AV Support Manager | |
| David Freeman | - IT & AV Support Officer | |
| Marston Road | ||
| Neil Burton | - IT & AV Support Officer | |
| Wheatley | ||
| Olly Pickett | - IT & AV Support Manager | |
| Holly Adams | - IT & AV Support Officer | |
| Geraldine Beveridge | - IT & AV Support Officer | |
| Matthew Seymour | - IT & AV Support Officer | |
